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Home / Personal / Tools & Resources / Mobile Banking FAQs

Mobile Banking FAQs

Q. Is FSB Mobile Banking secure?

A. FSB Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, FSB Mobile Banking offers the following security safeguards:

Authentication - Mobile browser and app customers are authenticated for every interaction with any FSB Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials.

Encryption - 128-bit encryption is used for all transactions within FSB Mobile Banking.

Fraud - FSB Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.

Availability/Resilience - FSB Mobile Banking is protected against malicious attacks through software and server hardening measures.

Audit Ability - FSB Mobile Banking provides full audit capabilities through event logs and event-based reporting.

Q. Is my personal or financial information stored on my phone?

A. No. FSB Mobile Banking does not save any files with personal or financial information on your mobile phone. That information stays strictly within Online Banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile phone. Those files do not contain any personally identifiable information.

Q. Which accounts can I access using FSB Mobile Banking?

A. You can access any account you have set up in Online Banking. You select which accounts you want to access using FSB Mobile Banking during the enrollment process. Currently, Online BillPay is not available on FSB Mobile Banking.

Q. How current is the account and transaction information?

A. When you view your account balance, you see the current available balance. When you view transaction history, you see the most recent pending and posted transactions.

Q. Can I add more than one mobile phone?

A. Yes. You can enroll several mobile phones for FSB Mobile Banking. To add a new phone, log on to Online Banking and choose "Options", scroll down to "Mobile Banking Profile" and click on "Manage Devices". Under the "My Phones" tab you will find a button at the bottom left to "Add New Phone".

Q. What if my phone number changes?

A. If your mobile phone number changes, simply update your mobile phone number by logging on to Online Banking and choose "Options", scroll down to "Mobile Banking Profile" and click on "Manage Devices". Under the "My Phones" tab you will find a drop down menu next to your phone number that allows you to "Change my phone number".

Q. What if my phone is lost or stolen?

A. If your mobile phone is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in FSB Mobile Banking. To do this, log on to Online Banking and choose "Options", scroll down to "Mobile Banking Profile" and click on "Manage Devices". Under the "My Phones" tab you will find a drop down menu that allows you to "Stop using this phone for Mobile Banking".

Q. How do I stop using FSB Mobile Banking on my phone?

A. To deactivate your mobile phone, log on to Online Banking and choose "Options", scroll down to "Mobile Banking Profile" and click on "Manage Devices". Under the "My Phones" tab you will find a drop down menu that allows you to "Stop using this phone for Mobile Banking".

Q. Which phones can I use for FSB Mobile Banking?

A. Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported including, but not limited to, Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.

Q. Which mobile service carriers support FSB Mobile Banking?

A. FSB Mobile Banking works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. FSB Mobile Banking also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.

Q. I have a prepaid plan, can I use FSB Mobile Banking?

A. FSB Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes, which are necessary to use Text Banking. T-Mobile prepaid does not support short codes.

Q. Can I access FSB Mobile Banking by using my tablet?

A. Currently, there is not an app available for tablets. You can, however, use the link for the Mobile Browser and email it to your tablet to access the mobile website.

Q. Why doesn't your mobile app say First State Bank?

A. Currently, the mobile app appears as Touch Banking until it has been accessed. The First State Bank logo is displayed after you have been authenticated as a First State Bank customer. We are working on an improved, branded app and expect it to be available soon.

Q. I originally declined but now I want to enroll for FSB Mobile Banking. How can I do that?

A. You can enroll for FSB Mobile Banking by logging on to Online Banking, and choosing "Options" on the top menu bar, then scroll down to "Mobile Banking Profile" and click on the "Enroll Now" button.